Feedback Guidelines

Giving and receiving feedback can be hard, but it's important for the long-term health of the world of Probus. Regardless if you are the individual giving feedback or receiving it, be respectful to each other!

This means no name-calling, flaming, hate, or any of that nasty stuff! If you feel like drama is beginning to happen, don't be shy about asking a staff member to step in.

The following sections are tips on how to give effective feedback.



Nothing is more frustrating is feedback without details. How is a person supposed to address a topic if you do not explain your comments?

If you tell someone that their character seems OP, what do you mean? Is there a specific ability that seems OP? Did they level up too fast? Why do you feel like their character is stronger than they should be?



A single feedback session should ideally be focused on a single topic. If you bottle up many opinions and dump them all out at once, it can feel overwhelming for the person receiving feedback. Text walls are scary!



People receiving feedback can often feel attacked or labeled. 

To avoid this, provide feedback from your perspective. Talk about your feelings and your opinions.

• Good: "I'm worried that..." "To me it seemed like..."
• Bad: "This quest report makes zero sense."

You should also focus your feedback on a specific topic, rather than the individual. Avoid criticizing the person, and focus on their content. If you use too many "you" statements, it can feel like a personal attack.

• Good: "The infinite mana line is a little concerning, in my opinion."
• Bad: "You went overboard writing about their infinite mana cheat."

Please provide constructive criticism. This means that you shouldn't totally shut down an individual with empty statements. Instead, you should try your best to provide suggestions about how the other person can improve.

• Good: "I think one way to address it is to..."
• Bad: "Your character sucks. Just give up."

It is a good habit to talk about things a person did well when giving constructive criticism. In fact, ending on a high note can also be beneficial for motivational purposes. Otherwise, people can be left feeling despondent and hopeless.



Serious and sensitive issues shouldn't be discussed in public. It is preferable to address these problems in private (over PM), and staff members can help address problems like these. 

If you have concerns, it's better to involve staff sooner rather than later!